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FAQ Section:
Shipping:
Domestic Shipping:
- Nairobi: Enjoy fast delivery within minutes with our dedicated riders. Simply place your order, and we’ll get it to you quickly.
- Rest of Kenya: Shipping costs for orders outside Nairobi vary depending on your location. You can view the estimated shipping cost during the checkout process. All orders within Kenya outside Nairobi will be delivered within a maximum of 3 days.
Do you ship internationally?
Yes, we ship internationally. However, please note that you will be responsible for the full cost of the products and any applicable import duties or taxes. We recommend using your own shipping account for international orders to ensure the most efficient and cost-effective delivery.
Additional Considerations:
- Order Tracking: You will receive a tracking number once your order has been shipped, so you can track its progress.
- Shipping Delays: Please note that unforeseen circumstances, such as weather conditions or customs delays, may affect delivery times.
We hope this information is helpful. If you have any further questions, please don’t hesitate to contact us.
Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase from Kilimani Vapes. If you are not satisfied for any reason, you may return your unopened and unused product within 24 hours of receiving it for a full refund.
How to Return an Item
To return an item, please follow these steps:
- Inspect upon Arrival: We recommend carefully checking your product upon arrival for any damages or faults. If you find any damage, please contact us immediately for a replacement.
- Contact Us: Within 24 hours of receiving your product, if you wish to return it, please contact our customer service team by calling +254114295713, sending a WhatsApp message to +254114295713, or emailing us at kilimanivapes@gmail.com (although email might have a slight delay due to network issues).
- Return Instructions: Our customer service team will provide you with further instructions on how to return your item.
Where is your store located?
Our store is located at Opposite Gatura Garden, 12 Riara Road, Kilimani, Nairobi.